Privacy Policy

Effective Date: September 29, 2026

ALNEX IT SOLUTION GLOBAL LLC (“ALNEX IT,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, contact us, request our services, or use our software development and application development services.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information through our website and business services.

1. Information We Collect

Depending on how you interact with us, we may collect:

Full name
Company name
Job title or position
Email address
Telephone/mobile number
Business address
Information submitted through contact, quote, consultation, or service-request forms
Project and software requirements
Information provided during communications with our team
Account and login information where applicable
Payment and billing information
Information contained in documents or materials you voluntarily provide
Technical information such as IP address, browser type, device type, operating system, pages visited, and website activity

2. How We Use Information

We may use personal information to:

Respond to inquiries and requests
Provide software development and application development services
Prepare quotes, proposals, and contracts
Communicate with customers and prospective customers
Schedule consultations and meetings
Develop, maintain, test, and support software and applications
Provide technical support and customer service
Process payments and maintain business records
Improve our website, products, and services
Prevent fraud, unauthorized access, and security incidents
Comply with applicable laws and legal obligations
Send service-related and, where permitted, marketing communications

3. Software and Application Services

When providing software development or application development services, we may process information provided by our customers as necessary to perform the agreed services.

Customers are responsible for ensuring that they have the appropriate rights and permissions to provide information to ALNEX IT for processing.

Where appropriate, project-specific agreements, statements of work, confidentiality agreements, or data-processing agreements may provide additional requirements regarding customer information.

4. Information Sharing

We do not sell personal information for monetary consideration.

We may share information when reasonably necessary to operate our business and provide our services, including with:

Service Providers

We may use third-party service providers for:

Website hosting
Cloud storage
Email and communications
Customer relationship management
Software development and hosting
Payment processing
Analytics
Security
Scheduling
Business administration

These providers may access information only as reasonably necessary to provide services to us and are subject to appropriate contractual or other protections.

Legal Requirements

We may disclose information when reasonably necessary to:

Comply with applicable laws or regulations
Respond to subpoenas, court orders, or lawful government requests
Protect our rights, property, or safety
Investigate fraud, abuse, or security incidents
Enforce our agreements and policies

Business Transfers

If ALNEX IT is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to applicable law.

5. Cookies and Similar Technologies

Our website may use cookies, analytics tools, pixels, tags, and similar technologies to:

Operate the website
Remember preferences
Understand website traffic
Analyze website performance
Improve user experience
Detect security issues
Support marketing activities where applicable

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, destruction, or loss.

Security measures may include access controls, authentication, encryption where appropriate, limited access based on business need, monitoring, confidentiality obligations, and backup procedures.

No method of electronic transmission or storage is completely secure, and therefore we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

Provide our services
Maintain business and project records
Fulfill contractual obligations
Process financial and accounting records
Resolve disputes
Comply with legal obligations
Protect our legitimate business interests
Prevent fraud and security incidents

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to legal, contractual, backup, and operational requirements.

8. Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information, including:

Requesting access to personal information
Requesting correction of inaccurate information
Requesting deletion of personal information
Requesting information about certain processing activities
Objecting to certain processing
Requesting a copy of certain personal information
Withdrawing consent where processing is based on consent
Opting out of certain marketing communications

These rights may be subject to applicable legal exceptions.

To exercise an applicable privacy right, contact us using the information in the Contact Us section below. We may need to verify your identity before completing certain requests.

9. Marketing Communications

Where permitted by applicable law, we may use your contact information to communicate with you about:

Our services
Software development services
Application development services
Quotes and proposals
Consultations
Company updates
Promotional communications

You may unsubscribe from marketing emails by using the unsubscribe mechanism included in the email or by contacting us.

Transactional, service-related, security, and other necessary communications may continue even if you opt out of marketing communications.

10. SMS and Text Messaging

If you voluntarily opt in to receive SMS messages from ALNEX IT SOLUTION GLOBAL LLC, we may use your mobile telephone number to send text messages related to your inquiries, requested services, consultations, appointments, customer support, account information, and other communications for which you have provided consent.

Message frequency may vary.

Message and data rates may apply.

You can opt out of SMS communications at any time by replying STOP to a message. You may reply HELP for assistance.

SMS consent is not a condition of purchasing any goods or services.

We do not sell or rent mobile telephone numbers or SMS opt-in information to third parties for their own marketing purposes.

SMS consent information will be used only for the purposes described in this Privacy Policy and as permitted by applicable law.

11. SMS Consent and Opt-In

Where SMS consent is collected through our website, users may voluntarily provide their mobile telephone number and actively check an SMS consent checkbox before submitting the applicable form.

The SMS disclosure presented at the time of opt-in explains that the user agrees to receive SMS messages from ALNEX IT SOLUTION GLOBAL LLC, that message and data rates may apply, that message frequency may vary, and that the user may reply STOP to opt out and HELP for assistance.

SMS consent is optional and is not required as a condition of purchasing our services.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, software platforms, payment providers, scheduling services, or other services.

Third parties may have their own privacy policies and terms. ALNEX IT is not responsible for the privacy practices of third-party websites or services that we do not control.

We encourage users to review the privacy policies of third-party services before providing personal information.

13. Children’s Privacy

Our website and services are intended for businesses and adults and are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to delete the information.

14. International Data Processing

ALNEX IT may use personnel, service providers, or technology infrastructure located in different countries.

As a result, personal information may be processed or stored outside the country where it was originally collected.

Where required by applicable law, we will use appropriate safeguards for international transfers and processing of personal information.

15. California Privacy

If you are a California resident, California privacy laws may provide additional rights regarding your personal information.

Depending on the circumstances and applicable law, these rights may include rights to access, correct, delete, or obtain information about certain disclosures of personal information.

ALNEX IT does not sell personal information for monetary consideration.

If applicable California law grants you a privacy right, you may submit a request using the contact information below.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

When we make changes, we will update the Effective Date at the beginning of this Privacy Policy.

17. Contact Us

If you have questions about this Privacy Policy or want to submit a privacy request, please contact:

ALNEX IT SOLUTION GLOBAL LLC

Website: alnexit.com

Privacy Email: info@alnexit.com

Business Address: 1209 Mountain Road PL NE Ste N, Albuquerque, Bernalillo County, NM 87110, USA

Phone: 505-358-7750 / 505-279-0161

Please include enough information for us to understand your request and, where necessary, verify your identity.

18. Effective Date

This Privacy Policy is effective as of September 29, 2026.